Privacy Policy

1. Overview & Commitment

At ServicePie Technologies ("ServicePie", "we", "us", or "our"), protecting your privacy is fundamental to our relationship with you. This Privacy Policy details how we collect, store, use, and protect your personal information when you access our web and mobile applications.

We comply with applicable data protection statutes including India's Digital Personal Data Protection Act (DPDPA) and global information security practices. We never sell, rent, or trade your personally identifiable information to third-party data brokers.

2. Information We Collect

To fulfill on-demand service bookings, we collect the following categories of information:

3. How We Use Your Data

• Service Execution: Dispatching verified professionals to your registered location for booked time slots.
• Payment Verification: Facilitating secure online transactions, generating GST tax invoices, and processing warranty refunds.
• Operational Alerts: Sending real-time SMS, WhatsApp, and email updates regarding partner assignment, arrival times, and completion.
• Trust & Safety: Verifying user and provider identities, mitigating fraudulent bookings, and upholding community guidelines.

4. Information Sharing & Third Parties

We share data only on a strictly necessary, least-privilege basis:

• Assigned Service Professionals: Receive only your first name, service address, and job notes once a booking is confirmed. Phone numbers are masked via virtual proxy calling.
• Payment Gateways (Razorpay): Tokenized card and UPI payment requests are handled directly by PCI-DSS compliant providers. ServicePie never stores your card CVV or PIN numbers.
• Statutory Authorities: Disclosed solely when compelled by applicable court orders, subpoenas, or law enforcement mandates.

5. Data Security & Encryption

We implement multi-layered defensive security measures including HTTPS with TLS 1.3 in transit, AES-256 encryption at rest, role-based database access, and continuous automated vulnerability scans. All server infrastructure is hosted in ISO 27001 certified Tier-IV data centers located within India.

6. Data Retention & Deletion

We retain your account data for as long as your account remains active. Financial transaction records are maintained for 7 years to comply with statutory taxation audits. You may request permanent deletion of your personal account at any time by visiting Profile > Settings > Delete Account or contacting our support team.

7. Your Rights & Choices

• Right to Access: View and export your booking records and profile data from your user dashboard.
• Right to Rectification: Edit phone numbers, emails, and delivery addresses at any time.
• Right to Withdraw Consent: Opt-out of promotional SMS or push notifications via notification preferences.

8. Essential Session Tracking & Storage

ServicePie uses strictly necessary local browser storage to keep you securely signed in, preserve your preferred dark/light theme setting, and remember selected service addresses during booking. We do not use invasive third-party ad retargeting trackers.

9. Policy Updates

We may periodically update this policy to reflect platform innovations or evolving legal standards. Material revisions will be announced with an updated revision date and prominent notification in the app.

10. Privacy Contact & DPO

For data access requests, privacy concerns, or compliance queries, please contact our Data Protection Officer: